General Information

Policies to Keep in Mind

Eligibility

Eligibility for use of Student Health Services is not dependent on having health insurance. Any student who has paid the Storrs Campus General University Fee is eligible to use Student Health Services. However, all full-time students must provide proof of adequate insurance in order to attend the University of Connecticut. Students who fail to provide evidence of insurance may automatically be charged for, and enrolled in, the University health insurance plan.

Regional campus students and those enrolled in programs that do not require payment of the Storrs General University Fee are not eligible to use Student Health Services and should seek community-based health services when the need arises.

Cost

The Student Health Service is committed to providing quality services to students at a reasonable cost.

Basic first aid, consultations with the triage nurse, telephone advice nurse, health education services, nutrition and physical activity counseling are provided at no charge.

For other care, we utilize “fee for service” billing. SHS charges office visit fees (comparable to those at a private healthcare provider’s office) each time a student receives care from a physician or nurse practitioner. Fees for office visits range from $25 to $227, depending upon the complexity of the visit. The complexity level of your visit is based on whether you are a new or established patient, the nature of your condition, examination and counseling time. The actual level is determined after your visit. Additional charges may be incurred for laboratory testing, pharmacy items, x-rays, special medical procedures, and visits with specialists. Many of these charges are reimbursable by the University-sponsored plan or other private health insurance plans.

We encourage you to ask us any questions you might have about the charges for services, medications, and supplies at Student Health Services. If you have concerns about costs, please discuss them with your health care provider, or a member of our Insurance and Billing Office staff.

Note: There will be a $30 fee assessed if you fail to keep your medical appointment.

Insurance

Currently, SHS has participating provider status with the following insurance companies:

• Aetna
• Anthem Blue Cross/Blue Shield
• CIGNA
• ConnectiCare
• HealthNet

We also accept patients covered by Connecticut Medicaid.

For any of the above carriers, we will file claims directly with these companies and will accept payment of contractually negotiated fees as payment in full. You are responsible for any copayments, coinsurance or deductible amounts which can be paid at time of service (cash, check or Husky Bucks) or placed on your fee bill. If your coverage plan allows it and you wish to seek reimbursement from your insurance carrier on your own, we will provide you with receipts for claim filing upon request.

If you choose to be covered by the university sponsored student health insurance plan (Aetna Student Health), most services performed at SHS (related to illness, injury or accident) are covered at 100% with no copayment. SHS will file the claim directly.

If your  insurance coverage is through any carrier other than those listed above, the charge will be considered “self pay” and you will be responsible for full payment of any office visit, laboratory or radiology fees. The charges can be paid at time of service or placed on your fee bill.

If you have coverage through a health maintenance organization (HMO) you may not be reimbursed for services rendered by out of plan providers; this may include Student Health Services. Check your plan to be sure by using the contact information on the back of your insurance card.

Students MUST bring an insurance identification card with them each time they are seen at SHS.

Accessibility

TTY is available / SHS is a handicap accessible building.