General FAQ

THINGS TO REMEMBER!

  • Always bring your medical insurance card and student ID with you.
  • Allow enough travel time, whether it is on foot, by bus or car. If you are late, you will need to reschedule your appointment.
  • If you do not show up for a scheduled appointment, you will be charged a No Show fee.

Where is Student Health and Wellness located?

  • Medical services are provided at the Hilda May Williams building located on Glenbrook Road, next to the Chemistry Building.
  • Mental Health services can be found on the 4th floor of the Arjona building.
  • Health Promotion services are located in Nellie Wilson Hall (south campus).

How do I get there?

Bus: Refer to the Transportation website for bus routes.
Car: We suggest you park in one of the Storrs campus garages. There is also 30-minute parking available in 4 parking spaces in front of Hilda May Williams. You must sign the logbook in our lobby upon entry. Please note that there are two additional parking spaces that are for ambulance and handicapped vehicles.

How do I know if I can be seen at Student Health and Wellness?

Any students who have paid the Storrs Student Health and Wellness Fee are eligible to use our services. This includes students registered at the Storrs campus and students registered at Regional campuses who are living in university housing on the Storrs campus.

Is there a charge to be seen by a provider?

Student Health and Wellness utilizes "fee for service" billing. SHaW charges office visit fees (comparable to those at a private healthcare provider's office) each time a student receives care from a medical care provider.

There may be additional fees for services including laboratory, radiology, pharmacy services, annual gynecological exams, and mental health services. See Billing FAQ

Are chargeable services automatically billed to my insurance company?

Student Health and Wellness is recognized as a participating provider and directly bills the following insurance companies/plans:

  • Aetna
  • Anthem Blue Cross / Blue Shield
  • CIGNA/ Cigna CHP
  • ConnectiCare
  • CT Medicaid
  • United HealthCare

If you have one of these plans, we will submit the claim directly to your insurer on your behalf. Any co-pays, deductibles or cost shares will be billed to your student fee bill once the EOB (Explanation of Benefits) is received by Student Health. This typically takes 4 to 8 weeks. See Life Cycle of a Claim and Billing FAQ

What happens if I get sick after hours?

There is an after-hours Advice Nurse available whenever the SHaW is closed. This nurse will advise you what to do depending upon the situation you describe. Of course, when we are open, an Advice Nurse is always available at SHaW to assess and treat as needed.

 

How do I reach the Advice Nurse ?

Call 860-486-4700 and follow the menu prompts. The Advice Nurse is located off campus when the SHaW is closed and will return your call. If you do not receive a return call within 15 minutes, it is important that you recall the answering service so that they can recall the Advice Nurse and assure connection with you.

Are there any mental health support groups on campus?

What happens if I get sick after hours?

There is an after-hours Advice Nurse available whenever the SHaW is closed. This nurse will advise you what to do depending upon the situation you describe. Of course, when we are open, an Advice Nurse is always available at SHaW to assess and treat as needed.

How do I reach the Advice Nurse ?

Call 860-486-4700 and follow the menu prompts. The Advice Nurse is located off campus when the SHaW is closed and will return your call. If you do not receive a return call within 15 minutes, it is important that you recall the answering service so that they can recall the Advice Nurse and assure connection with you.

Are there any mental health support groups on campus?

Please see the list of groups offered by Mental Health Services or by calling CMHS at 486-4705.

Can I refill an existing prescription on campus and where?

The pharmacy on campus, located in the Hilda May Williams building, is licensed such that they can only fill prescriptions written by Student Health Services clinicians. You may make an appointment to speak to one of our physicians or nurse practitioners by calling 860-486-2719. In most cases they will do a re-evaluation and write the prescription you need so that you can fill it on campus. If you choose not to do this, check the Yellow Pages under "Pharmacies" to select one to fill your prescription.

Remember - you MUST bring your prescription insurance card and student ID with you every time you fill a prescription!

How is confidentiality assured at Student Health and Wellness?

All medical and mental health care at Student Health and Wellness is confidential. Health care records are completely separate from all other university records. Student Health and Wellness staff members confer with one another as needed to provide integrated medical care for you. Otherwise, Student Health and Wellness will not release any information about you without your written permission, except for regulatory or quality assurance audits or as authorized or required by law, or as necessary in our judgment to protect you or others from a serious threat to health or safety. If a patient wishes to allow a release of information from his/her records, the Authorization for Release of Health Information is available on our forms page.

If you have any questions regarding the release of health information, please contact:

o  UConn Student Health Services Privacy Officer - 860-486-0747

We recently visited UConn for the Parents' Orientation and were told that there is an on-line Health Waiver form. Where can we find it?

The Insurance Waiver process is described on our insurance page. It requires that the student log into their Student Administration (PeopleSoft) account to complete the waiver.

On the Vaccination History section of the health history form it states that this section should be filled out by your health care provider. What if you don't have a designated health care provider, but do have the appropriate information requested on the form. How does one go about getting this section filled out?

You should fill out the information yourself. Then attach photocopies of the source of the information (e.g. pages from your Baby Vaccination Booklet or other document you were given at the time of vaccination.)

Are there therapists on campus available for the students to talk to if we are having a problem?

You should contact our Mental Health Services at 860-486-4705.

I have been on "the pill" since August. Is it possible to get it at the Student Health and Wellness Pharmacy?

As described above, our pharmacy can only fill prescriptions ordered by Student Health and Wellness providers. You need to be seen at the SHaW for a full gynecological exam and pap smear before a prescription is ordered. If you have already had a recent exam with another doctor, we will accept a copy of pap results but we still need to do the physical exam. Oral contraceptives are available to any UConn student without parental permission.

My major is in a health-related field. What activities can I get involved in at SHS?.

o  SHOT (the Student Health Outreach Team)

o  Student Employment - look for opportunities at the Student Jobs website

o  Formal internship/externship opportunities - through your academic program

Does Student Health and Wellness offer eye exams?

No, but the Advice Nurse can provide you with a list of local optometrists and ophthalmologists. Call 860-486-4700.

If I decide to be put on birth control pills through the school's services, how will my prescribed pills be paid for? Is there a way to pay for them without notifying a parent?

As with any prescription, you may choose one of three methods of payments for the out-of-pocket costs: cash, check, credit/debit card, or charge to university fee bill. Cash and check are the only way to insure your parent does not inadvertently see the charge on the fee bill. Under the Affordable Care Act, most insurance plans are now covering oral contraceptives.

Is HIV testing at the Student Health and Wellness confidential?

HIV antibody testing at the Student Health and Wellness is done on a CONFIDENTIAL basis. This means that your test result will be documented in your medical record and held in strictest confidence. Information will not be released to anyone without your written permission. Anonymous testing (where the client's name and test result are never linked) is available at Connecticut Alternative Test Sites; call 211 for a referral. To make an appointment for HIV testing at the Health Service, call 860-486-2719 and tell the receptionist that you are interested in getting an HIV antibody test.

 

THINGS TO REMEMBER!

  • Always bring your medical insurance card and student ID with you.
  • Allow enough travel time, whether it is on foot, by bus or car. If you are late, you will need to reschedule your appointment.
  • If you do not show up for a scheduled appointment, you will be charged a No Show fee.

Can I refill an existing prescription on campus and where?

The pharmacy on campus, located in the Hilda May Williams building, is licensed such that they can only fill prescriptions written by Student Health Services clinicians. You may make an appointment to speak to one of our physicians or nurse practitioners by calling 860-486-2719. In most cases they will do a re-evaluation and write the prescription you need so that you can fill it on campus. If you choose not to do this, check the Yellow Pages under "Pharmacies" to select one to fill your prescription.

Remember - you MUST bring your prescription insurance card and student ID with you every time you fill a prescription!

I have been on “the pill” since August. Is it possible to get it at the Student Health and Wellness Pharmacy?

As described above, our pharmacy can only fill prescriptions ordered by Student Health and Wellness providers. You need to be seen at the SHaW for a full gynecological exam and pap smear before a prescription is ordered. If you have already had a recent exam with another doctor, we will accept a copy of pap results but we still need to do the physical exam. Oral contraceptives are available to any UConn student without parental permission.

How is confidentiality assured at Student Health and Wellness?

All medical and mental health care at Student Health and Wellness is confidential. Health care records are completely separate from all other university records. Student Health and Wellness staff members confer with one another as needed to provide integrated medical care for you. Otherwise, Student Health and Wellness will not release any information about you without your written permission, except for regulatory or quality assurance audits or as authorized or required by law, or as necessary in our judgment to protect you or others from a serious threat to health or safety. If a patient wishes to allow a release of information from his/her records, the Authorization for Release of Health Information is available on our forms page.

If you have any questions regarding the release of health information, please contact the SHaW Privacy Officer at 860-486-0747

If I decide to be put on birth control pills through the school’s services, how will my prescribed pills be paid for? Is there a way to pay for them without notifying a parent?

As with any prescription, you may choose one of three methods of payments for the out-of-pocket costs: cash, check, credit/debit card, or charge to university fee bill. Cash and check are the only way to insure your parent does not inadvertently see the charge on the fee bill. Under the Affordable Care Act, most insurance plans are now covering oral contraceptives.

We recently visited UConn for the Parents’ Orientation and were told that there is an on-line Health Insurance Waiver form. Where can we find it?

The Insurance Waiver process is described on our insurance page. It requires that the student log into their Student Administration (PeopleSoft) account to complete the waiver.

On the Vaccination History section of the health history form it states that this section should be filled out by your health care provider. What if you don’t have a designated health care provider, but do have the appropriate information requested on the form. How does one go about getting this section filled out?

You should fill out the information yourself. Then attach photocopies of the source of the information (e.g. pages from your Baby Vaccination Booklet or other document you were given at the time of vaccination.)

Are there therapists on campus available for the students to talk to if we are having a problem?

Student Health and Wellness provides Mental Health Services at our 4th floor Arjona location. You can reach us by calling 860-486-4705.

My major is in a health-related field. What activities can I get involved in at SHS?

Student Employment - look for opportunities at the Student Jobs website

Formal internship/externship opportunities - through your academic program. Check with your major department.

Does Student Health and Wellness offer eye exams?

No, but the Advice Nurse can provide you with a list of local optometrists and ophthalmologists. Call 860-486-4700.

Is HIV testing at the Student Health and Wellness confidential?

Does Student Health and Wellness offer eye exams?

No, but the Advice Nurse can provide you with a list of local optometrists and ophthalmologists. Call 860-486-4700.

If I decide to be put on birth control pills through the school's services, how will my prescribed pills be paid for? Is there a way to pay for them without notifying a parent?

As with any prescription, you may choose one of three methods of payments for the out-of-pocket costs: cash, check, credit/debit card, or charge to university fee bill. Cash and check are the only way to insure your parent does not inadvertently see the charge on the fee bill. Under the Affordable Care Act, most insurance plans are now covering oral contraceptives.

Is HIV testing at the Student Health and Wellness confidential?

HIV antibody testing at the Student Health and Wellness is done on a CONFIDENTIAL basis. This means that your test result will be documented in your medical record and held in strictest confidence. Information will not be released to anyone without your written permission. Anonymous testing (where the client's name and test result are never linked) is available at Connecticut Alternative Test Sites; call 211 for a referral. To make an appointment for HIV testing at the Health Service, call 860-486-2719 and tell the receptionist that you are interested in getting an HIV antibody test.

 

THINGS TO REMEMBER!

  • Always bring your medical insurance card and student ID with you.
  • Allow enough travel time, whether it is on foot, by bus or car. If you are late, you will need to reschedule your appointment.
  • If you do not show up for a scheduled appointment, you will be charged a No Show fee.