Patients Rights and Responsibilities

 

Our Patients Have The Right To….

Be treated with respect, consideration and dignity, as well as be free from all forms of abuse and harassment on the basis of an individual’s race, color, ethnicity, religious creed, age, sex, marital status, national origin, ancestry, sexual orientation, genetic information, physical or mental disability (including learning disabilities, intellectual disabilities, and past or present history of mental illness), veteran’s status, prior conviction of a crime, gender identity or expression, or membership in any other protected classes.

Be provided with appropriate privacy

Be provided with attempts by staff to communicate in the language the patient primarily uses, should the need arise.

Be provided, to the degree known, complete information concerning a patient’s diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information, the information will be provided to a person designated by the patient.

Have the opportunity to participate in decisions involving the patient’s health care, except when such participation is contraindicated for medical reason.

Change of provider if other providers are available

Know our process for expressing patient’s comments or concerns about the care the patient received or did not receive.

Have access to the patient’s medical information as it pertains to its confidentiality and release consistent with Student Health Services policies and State and Federal Laws. This may include providing information to a patient designated or legally authorized person.

Have optimal quality of care provided within the resources and scope of our practice.

Access to information concerning health education, self-care, and prevention of illness

Prompt evaluation with priority given to patients who have the most urgent problems.

Information about:

  • Patient’s rights and responsibilities
  • Patient’s conduct
  • Services available at Student Health and Wellness
  • Provision for after hour and emergency care
  • The fees for Student Health and Wellness services
  • Student Health and Wellness payment policies
  • Patient’s right to refuse or participate in experimental research
  • The credentials of health care professionals at Student Health and Wellness
  • Advance Directives (directions as to any aspect of a patient’s health care, including the withholding or withdrawal of life support systems.)

 

As Our Patient, You Are Responsible For….

Providing Student Health and Wellness with complete and accurate information about your health, medications both prescribed and over the counter, dietary supplements, and any allergies or sensitivities.

Following the treatment plan prescribed by your Student Health and Wellness health care provider and participating in your care.

Providing transportation from a responsible adult from the Student Health and Wellness to your residence and having someone remain with you for twenty four (24), hours, if required by your Student Health and Wellness provider.

Informing your Student Health and Wellness provider about any medical power of attorney or any other medical directive that could affect your care.

Accepting personal financial responsibility for any charges not covered by your insurance.

Being respectful of all the health care providers and staff, as well as other patients.

Being on time for your appointments or notifying Student Health and Wellness when you cannot keep your appointment.

Cooperating by presenting your Student ID and your current health insurance card/information each time you come to Student Health and Wellness. And by informing the staff of any change of address, phone number or enrollment status.

When you have questions, please ask.

When you are satisfied, please comment.

When you are not satisfied, please let us know.

Thank You.

 

Suzanne Onorato, PhD, Executive Director
UConn Student Health and Wellness
234 Glenbrook Rd U-4011
Storrs, CT 06269
Telephone: 860-486-0744

Email: Suzanne.Onorato@uconn.edu